Returns Policy

At Peninsula Football Equipment & Apparel, we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our returns policy below.

Standard Products

• You may return any non-personalised product within 14 days of receipt for a full refund or exchange.

• Items must be unused, in their original packaging, and in resellable condition.

• Customers are responsible for return shipping costs unless the product is faulty or incorrect.

Personalised Products

• Any item that has been customised (e.g. names, initials, numbers, club badges, sponsors, or bespoke designs) cannot be refunded or exchanged if the product has been made correctly as ordered.

• If your personalised item arrives damaged, faulty, or contains an error due to our mistake, we will replace or refund it at no additional cost.

• Please check all spelling, numbers, and design details carefully before placing your order, as we cannot be held responsible for customer input errors.

Faulty or Incorrect Items

• If you receive a faulty or incorrect product, please contact us within 7 days of receipt with your order number and photos of the issue.

• We will arrange a replacement or issue a refund where appropriate.

How to Return

1. Email us at order@peninsulafootballequipment.com with your order details.

2. Once approved, return the item to the address provided.

3. Refunds will be processed back to your original payment method within 5–10 working days of receiving the returned item.